Refund Policy

At Alice Rose | The Floral Hire Collection, we take great care to ensure your wedding styling experience is seamless and stress-free. Please read our refund policy carefully before booking.

Deposits

• All bookings require a 25% non-refundable deposit to secure your date.

• This deposit covers administrative time, planning, and holds your event slot - therefore, it is not eligible for a refund under any circumstances.

Cancellations

• If you cancel more than 4 weeks before your event date, you will not be required to pay the remaining balance, but the deposit will be retained.

• If you cancel within 4 weeks of your event, no refund will be issued and the full balance remains payable, as your booking is considered confirmed and preparations will be underway.

Amendments & Changes

• We understand that plans can change. We will do our best to accommodate any changes to your order if requested at least 8 weeks before your event date, subject to availability.

• Reductions in hire items after this point will not result in partial refunds.

If We Need to Cancel

• In the highly unlikely event that Alice Rose | The Floral Hire Collection must cancel your booking due to unforeseen circumstances, you will receive a full refund of all payments made, including your deposit.

• We are not liable for any third-party or consequential losses as a result of cancellation.

Refund Processing

• If a refund is issued, it will be processed to the original payment method within 7–10 business days of confirmation.